RESIDENT ACCESS

Whether you’re at home, across town, or halfway around the world, you can quickly and conveniently contact a friendly team member with just a click. Pay your rent, submit maintenance requests, or ask questions – our online resident portal makes staying connected easier than ever at Two99 Monroe.

stay connected at Two99 Monroe

the resident experience

Flexible Lease Terms

Whether you’re looking for something long-term, or require the flexibility of a short-term lease, we are happy to tailor lease terms to suit your needs.

30-Day Satisfaction Guarantee

We’re confident you’ll love your new home. But if you don’t, just notify us within 30 days of move-in, and you can break your lease. We’ll be sad to see you go, but we understand that sometimes plans change. 

Resident Referral Bonus

If you love it here, spread the word! Refer someone who signs a lease and moves in, and you can earn a bonus. Stop by the office for details. 

resident perks

5-star service & peace of mind

At Two99 Monroe, we understand home is the foundation of your life. Your home is your rock – a place to build your fondest memories and be your retreat when needed. That's why we're committed to providing comfort you can trust. 


As a CWS Apartment Community, we focus on enhancing lives, because we understand that your place isn't just an apartment, it's home. You'll experience our signature style, which includes our friendly team members, responsive service, thoughtfully-designed floor plans, distinctive amenities, and a well-kept community.


We don’t just talk about providing a better place to live, we guarantee it through our resident programs.

frequently asked questions

got questions?

we've got answers!

  • What are the additional fees on top of monthly rent?

    We strive to make our pricing as transparent as possible, and each additional fee will be clearly stated in your rental agreement. Additional fees include:


    - Valet Trash: $42

    - Pest Control: $3

    - Water and Gas: Based on usage and billed in addition to your monthly rent 

    - Electric: Based on usage and residents will need to create a utilities account 

    - Pet: If applicable, $20 per pet 

    - Detached Private Garage: if applicable, $175 monthly

    - Covered Parking: if applicable, $65 monthly

    - Reserved Parking: if applicable, $25 monthly

    - Storage Units: if applicable, $15-75 monthly

    - Debit Card Payments will incur a service fee ranging from $3.95 to $9.95 per transaction

    - Credit Card Payments will incur a service fee of 2.95% per transaction

  • What do I need to qualify for an apartment?

    We’re thrilled to hear you want to apply! Each resident must meet certain criteria, including rental, credit, and criminal history checks, as well as employment and income verifications.


    After you have finished your application, you will receive a confirmation email with preliminary approval. To finalize your approval, the office team will need a copy of each occupant's photo identification and pay stubs or W2s to confirm income requirements.


    If you would like to review the full requirements prior to applying, please contact the leasing office for a comprehensive breakdown.

  • I've been approved, what's next?

    Congratulations and thank you for choosing Two99 Monroe as your new home!


    Once approved, you will receive a Welcome Home letter from our team with a checklist to complete before moving in. Action items include:


    1. Electronically signing your lease

    2. Setting up your resident portal account

    3. Paying move-in fees and deposits

    4. Sending our team confirmation of your utilities accounts and renters insurance

    5. Setting up your move-in appointment.


    We will stay in contact with you throughout this process and are available to answer any questions you may have to make your move as smooth and easy as possible.

  • My move-in date is coming up, what's the move-in process?

    Welcome Home to Two99 Monroe! Before your move-in date, we will ensure all required action items have been completed as outlined in the Welcome Home letter. We will then set up a move-in appointment.


    On your move-in date, we will give you a move-in packet with need-to-know information, hand over your keys, and you can begin moving in!

  • As a resident, where will I park? What about my guests?

    Thanks for your question! Here is the information regarding parking options:


    - Residents: You will obtain one reserved space and may park in the open spaces on a first-come, first-serve basis. Please note that this option is only available for the unreserved spaces. Alternatively, you can also choose to rent a detached private garage for $175 per month, a reserved parking spot for $65 per month or reserved parking for $25 per month.


    - Guests: If you are a guest, you have the option to park in any uncovered or unreserved space depending on availability.


    Please let us know if you have any further questions or need clarification.

  • As a resident, how will I receive packages?

    FedEx, UPS, and Amazon packages are delivered directly to residents' doors. USPS packages will be delivered to your mailbox. If the package is too large to fit in your mailbox, the postal carrier will leave a slip, indicating that you have a package to pick up at the post office.

  • What school district is Two99 Monroe in?

    Students at our community attend Northwest Independent School District. Depending on their grade level, students will go to Roanoke Elementary School, Medlin Middle School, and Bryson Nelson High School.